iFixit is the focal point of a global community of people showing people how to fix the things they own. We're the largest (and best) online repair manual. We believe we can make the world better by empowering people to take control of the things they own.

We believe the following at iFixit:

Job Description

We pride ourselves on our exceptional customer service and highly satisfied customers. We're growing, and looking for highly-motivated individuals to join our team. You'll communicate with customers via phone and email. We strive to always have a live human being that's both friendly and knowledgeable to answer our incoming customer phone calls and emails. Diagnosing problems and helping with installation remotely can be challenging. When not helping customers, you'll be processing returns, testing products, evaluating new repair guides, and moderating our online community.

  • We're seeking to fill one full-time customer service representative position.
  • This position is for our San Luis Obispo headquarters.
  • Excellent communication skills and a willingness to learn are required.
  • We're a Mac-based business, which means experience with Macs is helpful, but not required.
  • Integrity, reliability, and attention to detail are critical.
  • General technical and digital knowledge is required to thrive in this position, more experience is a plus. That being said, no specific training nor official credentials are necessary. We'll happily provide on-the-job training for the right candidate.
  • Schedule: Monday through Friday (8:30 AM to 5 PM)

Compensation and Perks

  • Pay: $12 to $15 per hour, DOE
  • 401(k)! We match up to 4% of employee contributions after employed for one year.
  • A profit-sharing program after employed for one year.
  • Dental, Vision, Medical, and Life Insurance!
  • - iFixit covers 100% of your health insurance premium.
  • New team member swag: shirt, toolkit, bike, headphones, and more
  • Membership to SLO MakerSpace
  • Optional dependent care FSA plan
  • On-site wellness program
  • Free snacks, drinks, and several meals per week are provided
  • And much more!

iFixit Culture

iFixit is a great place to work. We have an incredible working environment, a world-class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular barbecues, enjoy a catered lunch together twice a week, company trips, and our workplace is dog-friendly.

Diversity

When you go to a website like iFixit and scroll through the guides, it’s easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We’re a diverse team, split between two continents—but we’re united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to teach every one to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable.

iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

Meet the Women of iFixit

When you go to a website like iFixit and scroll through the guides, it’s easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We’re an incredibly diverse team, split between two continents—but we’re united by a love of tinkering and repair. Read more.

How to Apply

  • Take a look at our website, www.iFixit.com.
  • Check out our Self-repair Manifesto.
  • Look over your resume and write a cover letter. We want to know what makes you a potential badass customer service representative! Include in your cover letter why you want this job and why your skills and experience would be an excellent addition to our team. This position does require written communication, so spelling and grammar are important.
  • Submit your resume and cover letter.