iFixit is the focal point of a global community of people showing people how to fix the things they own. We're the largest (and best) online repair manual. We believe we can make the world better by empowering people to take control of the things they own.
We believe the following at iFixit:
We pride ourselves on our exceptional customer service and highly satisfied customers. We're growing, and looking for highly-motivated individuals to join our team. You'll communicate with customers via phone and email. We strive to always have a live human being that's both friendly and knowledgeable to answer our incoming customer phone calls and emails. Diagnosing problems and helping with installation remotely can be challenging. When not helping customers, you'll be processing returns, testing products, evaluating new repair guides, and moderating our online community.
Compensation and Perks
iFixit is a great place to work. We have an incredible working environment, a world-class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular barbecues, enjoy a catered lunch together twice a week, company trips, and our workplace is dog-friendly.
When you go to a website like iFixit and scroll through the guides, it’s easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We’re a diverse team, split between two continents—but we’re united by a love of tinkering and repair.
iFixit is proud to be an equal opportunity employer. Because we are trying to teach every one to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable.
iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.
Meet the Women of iFixit
When you go to a website like iFixit and scroll through the guides, it’s easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We’re an incredibly diverse team, split between two continents—but we’re united by a love of tinkering and repair. Read more.
How to Apply