About iFixit

At iFixit, our mission is to empower and enable repair. We serve the population of the planet from the unique individual (all ages!) to governments to mega corporations. This mission is achieved through our 5 primary business units: Electronics Parts Sales, Specialized Tools Production and Sales, Professional Services, Advocacy/Lobbying, and Public Benefit. We have around 300 employees worldwide, with physical headquarters in California, Germany, and Tennessee (well, almost… TN is under construction).

The Situation

iFixit is just completing the discovery phase of a global ERP migration and is recruiting for an ERP Implementation Project Manager. We are migrating from numerous siloed and home-grown systems to Microsoft Business Central with numerous connectors, apps, and ISVs. This will be iFixit’s first global ERP. That said, we are a systems-based organization whose roots go back to a day before a good ERP was an option. So, we are currently a series of strategic hacks, numerous bandaids, countless spreadsheets, and some pretty great technologies that need to turn into our first global ERP.

The position requires working across our California and German offices on a semi-parallel, multi-phased implementation. The German office implementation is a crisis implementation with the current ERP system quickly failing (they are in pain… it is bad). The California office implementation will go-live second. California is the Mother Ship. The Mother Ship is complex. The Tennessee implementation will go-live last. There are no current operations in TN, pending completion of construction.

The coordination across the offices, business units, and the multiple systems, hacks, spreadsheets, and bandaids promises to be one of the most complex areas of the project. The position will work closely with the U.S. CFO, CTO, and COO as well as the E.U. Managing Director and E.U. ERP Implementation Team. We do not promise that working with all of these folks will be simple. While this position will report to iFixit California (the Mother Ship), the position coordinates heavily with iFixit Germany. iFixit Germany has an outstanding ERP implementation team, so that is pretty great.

The implementation, migration, and post-implementation work will be a full-time commitment for 4-5 years. During the implementation and migration phase, this position will perform all project management functions required to ensure a successful transition to Microsoft Business Central. Literally, you will be responsible for this project’s success.

Post-implementation, this position has the potential to transition to a Technical Project Manager role for other (really big) projects. It is also expected that this position will continue to support the evolution and development of Business Central, its integrations, and supplemental reporting and business intelligence systems, such as Power BI. We think you’ll probably want to stick around. It is a great place to work and we do a lot of fun things.

The position is based in the United States and can be remote. Preference will be given to candidates in the U.S. Eastern time zone. Frequent travel to California and Europe will be required.

Duties & Responsibilities

  • Experience managing IT projects utilizing project management practices and following ERP implementation methodologies
  • Ability to take business processes and develop solutions within Business Central and Power BI
  • Develop and manage project timeline, project milestones, budget and contingency planning
  • Managing multiple projects concurrently
  • Elicit requirements via interviews, document analysis, workshops, surveys, business process reviews, use cases, scenarios, business analysis, tasks, and workflow analysis
  • Discern user requests from the client’s underlying, true business-function needs
  • Communicate project status to senior level executives internally and externally
  • Coordinate and collaborate with 20-30 different department heads and lead positions who are both stakeholders and project resources
  • Transition implementation project to support post implementation
  • Facilitate project meetings and provide timely status updates
  • Lead and participate in continuous improvement projects internally
  • Ability to work with a diverse team with both technical and non-technical backgrounds
  • Exceptional, professional written and oral communications skills in English, with the ability to present complex ideas in a clear and concise manner
  • Travel requirements to various company facilities

Skills and Specifications:

  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment
  • Functional knowledge of ERP software and IT project management
  • Ability to manage multiple priorities and meet deadlines
  • Solid problem-solving skills and excellent management skills
  • Exceptional oral and written communication skills
  • Ability to express ideas in a clear and concise manner
  • Manage day-to-day interactions and continually seek opportunities to improve effectiveness and efficiency
  • Must be a self-starter and highly motivated

Education and Qualifications:

  • Bachelor’s degree in computer science, software or systems engineering, accounting, or another technology-related
  • In-depth knowledge of project management and project management best practices
  • Managing, supporting, developing, and/or analyzing ERP systems and related applications
  • Experience in business analysis review, documentation, and process improvements
  • Minimum of 5 years managing/implementing IT projects
  • Minimum of 3 previous ERP implementations
  • PMP Certification a plus

Additional Details:

  • Work will be done across numerous time zones and virtual meetings and calls will need to take place to accommodate time zones. This is not a 9 to 5 job.
  • The position is based in the United States and can be remote. Preference will be given to candidates in the Eastern time zone. Frequent travel to California and Germany will be required.
  • We are unable to offer sponsorship for work visas for this position. Candidates need to be eligible to live and work in the United States.

iFixit is an awesome place to work. Here are some of our perks.

· A repairable laptop, and any software you need.

· 100% employer-paid health insurance.

· 401k plan with 4% employer match.

· Profit sharing after a year of employment.

· Flexible vacation time + paid holidays.

· Dependent Care FSA.

· Generous stipends towards repair & wellness.

· $400 towards a bike or alternative method of transportation.

· A sweet pair of headphones to get your head in the game.

· Employee discounts on parts and tools.

· Charitable contribution matching! We'll 100% match your tax deductible donation.

To apply:

Do not apply for this job if you have never done an ERP implementation. This is not a project to cut your teeth on. You simply won’t be considered for the position.

Do apply for this job if you are yearning for all things hard. You must thrive on complexity. Working through miscommunication should be a walk in the park for you. Confusion is just a Rubik’s Cube and you are a champion solver. When you see fire, you instinctively run to the fire, into the fire, and fix the fire. Oh, and you need to do all of this while remaining calm, cool, and collected. You have style. You have grace.

You must also be pretty awesome to work with. We are a company that primarily employs geeks, nerds, engineers, dorks, kooks, and weird people who all think that doing an ERP implementation should be fun. If that sounds awesome and you are awesome, apply for this job.

Are you still reading? Wow. Impressive. Okay, well if you want to be considered for this position you’ll have to tell us how awesome you are. Definitely send us a cover letter. We’ll be looking to hear from you as to why you think you are the person for this job. We’ll also be wanting clarity as to what sort of employment arrangement you are interested in and the timing of your availability. Also send your resume/CV and a detailed listing of ERP or related implementation and/or migration projects you have managed. If you don’t send a cover letter, we won’t read your resume.

Diversity:

When you go to a website like iFixit and scroll through the guides, it’s easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us. We’re an incredibly diverse team, split between two continents—but we’re united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to teach everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable.

iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

At iFixit, we require all employees to be fully vaccinated against COVID-19. If the position requires you to work in the office, you will be expected to follow all CA mask rules and mandates.